Privacy Policy

This policy explains what information we collect, how we use it, and your choices regarding your personal data when you use the Grand Vivaan website.

What we collect

We collect only the information you voluntarily provide through our enquiry form. This typically includes:

• Your name
• Phone number
• Email address (if you choose to provide one)
• Event type and preferred date
• Number of guests
• Any message or additional details you share

We do not use tracking cookies, analytics tools, or third-party advertising services on this website in its current phase. If we introduce analytics in the future, this policy will be updated and you will be notified via this page.

How we use your information

The information you submit is used solely to:

• Respond to your enquiry with venue availability, pricing, and next steps
• Coordinate a site visit or consultation if requested
• Maintain a record of enquiries for our internal reference

We do not sell, rent, or share your information with third-party marketers. We may share your details internally with our event planning and coordination team as necessary to serve your enquiry.

How your information is stored

Enquiry submissions are stored in our secure database and are accessible only to authorized members of our team. We retain enquiry data for as long as reasonably needed to serve you and to maintain our records. You may request deletion at any time by writing to connect@grandvivaan.com.

Communication with you

When you submit an enquiry, we will contact you using the phone number, WhatsApp, or email you provided, to respond to your request. We will not send you marketing messages or newsletters unless you separately opt in to such communication in the future.

Third-party services

When you interact with links to third-party services such as Google Maps, WhatsApp, Instagram, Facebook, or Threads, those services collect information about you according to their own privacy policies. We recommend reviewing their policies for details.

Your rights

You have the right to:

• Request a copy of the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your enquiry data
• Withdraw consent for us to contact you

To exercise any of these rights, please email connect@grandvivaan.com. We will respond within a reasonable timeframe.

Children’s privacy

This site is not directed to children under 18, and we do not knowingly collect information from anyone under 18. If you believe a child has submitted information through our site, please contact us and we will delete it.

Changes to this policy

We may update this policy as our practices evolve or as required by law. The current version will always be available at this URL, with the ‘last updated’ date reflecting the most recent change.

Contact

For any questions about this policy or how we handle your data, please email connect@grandvivaan.com.